App / Sports
This page sets out the legal framework that governs your account and activity on 399bets. Access to our platform — including live casino tables, slots, and sportsbook markets — depends on your local law and the eligible regions we serve. Read these terms carefully before you open an account or place any activity through your wallet.
399bets operates under a policy framework that is shaped by the laws of the jurisdiction where you access the platform. We do not make blanket availability claims. Whether you can open an account, fund a wallet via Nagad or Bank Transfer, or participate in any game category depends entirely on the laws applicable in your region and whether that region falls within our eligible service area. By using this site, you confirm that you have checked your local legal position and that accessing online gaming platforms is permitted where you are located. We hold no responsibility for access attempted from regions where such activity is restricted or prohibited. Our terms are written in plain language so you can understand your obligations and ours. Where a conflict arises between a translated version of these terms and the original, the original governs. We update these terms when our policy or operational scope changes, and the current version is always the one shown on this page. If you have questions about how a specific term applies to your account or your use of Nagad or Bank Transfer for transactions, contact our support team directly.
Nagad wallet transactions are subject to the same account verification and policy terms as all other payment methods on the platform.
Bank Transfer activity is logged against your account record and falls within the scope of our transaction and data retention policy.
Access is permitted only in regions where local law allows it. We do not confirm eligibility on your behalf — that determination is yours to make.
Our legal terms cover four distinct areas of your relationship with 399bets. Understanding which parts of your activity each area governs helps you know where to look when a question comes up. Third-party services linked from our platform operate under their own terms and are not covered here.
Creating, verifying, suspending, or closing your account falls fully within this policy. The steps shown in your account dashboard are the authoritative reference for access procedures.
Deposits and withdrawals processed through Nagad or Bank Transfer are governed by these terms alongside the rules of the payment provider. Both sets of terms apply simultaneously.
Game content supplied by studios such as Pragmatic Play, CQ9, JDB, and PG Soft is covered by our content licensing terms. RTP figures are shown only where the studio exposes them in the game interface.
External links, payment processors, and identity verification providers operate under their own separate terms. We are not liable for the policies or practices of those third parties.
You have concrete actions available to you at any point in your relationship with 399bets. Your account dashboard — accessible after login — shows your transaction history, wallet balance, and the personal details held against your profile. If any detail is incorrect, you can raise a correction request through the support channel. We aim to process account-level corrections promptly, though we do not commit to a specific timeframe we cannot verify. For questions about how your data is used or retained, the support team is the right first contact. If your question relates to a specific Nagad or Bank Transfer transaction, have your transaction reference ready when you reach out — it speeds up the review considerably. These rights exist alongside, not instead of, any rights you hold under applicable local law.
Your full transaction and activity history is visible in the account dashboard after login. No separate request is needed to view it.
If your registered name, contact details, or payment information is wrong, submit a correction request via live chat or email support.
Any question about how a specific term applies to your account can be directed to our support team. Reference the relevant section of this page when you write in.
For account closures, access issues, or wallet queries, contact support directly. The current contact paths are listed in the Support section below.
If a section of this policy raises a question you cannot resolve by reading it, our support team handles policy queries alongside general account help. Use the channel that suits your situation — live chat for quick clarifications, email for detailed written requests.
Open the chat widget from any page on 399bets to reach the support team directly. Suitable for quick policy clarifications and account access questions.
Send a written query to our support address for detailed policy questions, correction requests, or matters that need a documented response trail.
Your transaction records, wallet history, and registered details are all visible after login. Check there first before raising a support request.
We collect the account and transaction data needed to operate the platform and process payments through Nagad and Bank Transfer. Data is retained for the period required by our operational and legal obligations, after which it is deleted or anonymised. Cookies on 399bets are used for session management and platform functionality; you can manage cookie preferences through your browser settings. Account security relies on the login credentials you set — keep them private and do not share them. If you believe your account has been accessed without your permission, contact support immediately through live chat.
Account and transaction records are kept for the period our operational and legal obligations require. After that period, data is deleted or anonymised in line with our retention schedule.
We use cookies for session management and platform functionality. Manage your preferences through your browser settings at any time.
Your login credentials are your responsibility. We will never ask for your password through chat or email. Report any suspected unauthorised access to support immediately.
When these terms change, the updated version appears on this page. Continued use of the platform after a change constitutes acceptance of the revised terms.
Common questions about how our legal terms apply to your account, your data, and your access as a player in Bangladesh.
Access depends on your local law and whether Bangladesh falls within our eligible regions at the time you visit. We do not confirm eligibility on your behalf. Check your local legal position before opening an account or funding your wallet.
The current version of our terms is always shown on this page. Your account dashboard also surfaces the key policy points relevant to your wallet and transaction history after you log in.
Submit a correction request through live chat or email support. Include the detail that needs changing and the correct version. We will review and update your record, though we do not commit to a specific processing timeframe.
Yes. Transactions processed through Nagad or Bank Transfer fall within the scope of our transaction and data retention policy. The payment provider's own terms also apply alongside ours.
We retain data for the period required by our operational and legal obligations. After that period, records are deleted or anonymised. For a specific query about your data, contact support with your account reference.
Contact support immediately through live chat. Do not share your login credentials with anyone. We will review the account activity and advise on next steps. We will never ask for your password through chat or email.