App / Sports
At 399bets, the way we collect and use your personal information is set out clearly in this policy — so you always know what we hold, why we hold it, and how to act on it. Access to this platform and the rights described here depend on your local law and the eligible regions where the service is available.
When you create an account with 399bets, we collect the information you provide during registration — your name, contact details and the payment method you choose to link, whether that is Nagad, Bank Transfer or another supported option. We also collect activity data generated during your sessions: pages visited, games opened and account actions taken. This data serves three purposes: fulfilling your account requests, keeping your account secure, and improving how the platform responds to your activity patterns. We do not sell your personal data to third parties. Where we work with service providers to operate parts of the platform, those providers are bound by data-handling obligations consistent with this policy. Data relating to Nagad transfers and Bank Transfer transactions is held only for as long as required to process and record the transaction, and thereafter only for the period required by applicable record-keeping rules. You may contact our support team at any point to ask what data we hold on your account. The full scope of your rights under this policy is set out in the sections below. Availability of the service and the rights described here depends on your local law and eligible regions.
Transaction records linked to Nagad payments are retained only for the period required to process the transfer and meet applicable record-keeping obligations. We do not store Nagad credentials beyond what the transaction flow requires.
Bank Transfer details submitted through your account are used solely to process the transaction you initiated. These records are held in line with standard financial record-keeping periods and are not shared with unrelated third parties.
Session and activity data — including which sections of the platform you opened — is used to maintain account security and improve how the platform functions. This data is not used for external advertising profiling without your consent.
This policy covers data collected and processed directly by 399bets across your account, your transactions and your activity on this platform. It does not extend to third-party services you may reach through links on this site, nor does it govern how external payment processors handle data on their own systems. Understanding the boundary of this policy helps you make informed choices about what you share and with whom.
Data you submit when opening or managing your account — registration fields, contact updates, verification steps — falls within this policy. We process this data to provide and maintain your account, and to verify eligibility where required by applicable local rules.
Payment data connected to Nagad transfers or Bank Transfer submissions is processed within this policy's scope for the purpose of completing and recording those transactions. The internal processing of that data by the payment provider operates under that provider's own policy.
Browsing data generated while you navigate the platform — game lobby views, support page visits, account dashboard interactions — is captured and used as described in this policy. This data does not leave our systems except where required for security or legal compliance.
Any service, link or tool that operates outside the 399bets platform domain is not covered by this policy. If you follow a link to an external site or a game studio's own page, their data practices are governed by their own separate policies.
This policy is not just a statement of how we work — it also describes concrete actions available to you. You can review the personal data held on your account, request corrections where something is wrong, ask questions about how your data is used, and contact support to raise a concern. These actions are available through your account dashboard after login, where your profile details and linked payment methods are shown. For anything that cannot be resolved through the dashboard, our support team is the right path. All requests are handled in line with the obligations this policy sets out. Your eligibility to exercise these rights may depend on your local law and the region in which you access the service.
After logging in, open your account dashboard to see the personal details we hold — including contact information and linked payment methods such as Nagad or Bank Transfer. The current state of your account is shown there directly.
If any personal information on your account is inaccurate, you can update it through the account settings section shown after login. For changes that require identity verification, the instructions and required fields are displayed in that section.
Questions about why we hold certain data, how long we keep it or who can access it can be directed to our support team. The contact path is set out in the support section of this policy.
If you want to request deletion of your account data or raise a concern that was not resolved through the dashboard, contact support directly. We will respond in line with the obligations described in this policy and applicable local rules.
If you have a question about your data or want to act on any right described in this policy, there are direct ways to reach us. We aim to acknowledge data-related questions promptly and handle them in line with what this policy sets out. The right channel depends on what you need — account-level changes are fastest through the dashboard, while formal data requests are handled through the support contact path.
Log in and open your account settings to review or update personal details directly. The dashboard shows your current profile data, linked payment methods and account history without needing to contact support.
For questions about data retention, third-party sharing or any concern not resolvable through your dashboard, contact our support team through the help section of the platform. Data-related requests receive a response in line with this policy.
Formal data requests — including requests to review, correct or raise concerns about how your personal information is handled — can be submitted in writing through the email contact address shown in the help section of the platform.
We approach data handling with a straightforward principle: collect what is needed, protect what we hold, and make it easy for you to ask questions or request changes. Cookies on this platform are used to keep your session active and to remember basic preferences — not to build an advertising profile. Account security measures are applied at login and during sensitive account actions such as payment submissions. Data is not kept beyond the period required to fulfil the purpose it was collected for, subject to any record-keeping obligations that apply under local rules. Our support team is the point of contact for any data-related request.
Cookies are used to maintain your active session and remember basic platform preferences. They are not used to track your behaviour across other websites or to build an external advertising profile. You can manage cookie settings through your browser.
Security measures are applied at login and during account actions that involve personal or payment data — including Nagad and Bank Transfer submissions. If unusual activity is detected on your account, access controls are applied as a precaution.
We keep your data for the period needed to operate your account and meet applicable record-keeping requirements. Once that period ends, data is removed or anonymised. You can ask support what retention period applies to your account records.
When this policy changes in a material way, we will make the updated version available on this page. The date at the top of the policy reflects the most recent revision. Continued use of the platform after a material change means you have seen the updated terms.
The questions below cover what we hear most from people who want to understand how their data is managed. If your question is not listed here, the support team can help — find the contact path in the support section above.
We collect the details you provide during registration — name, contact information and the payment method you link, such as Nagad or Bank Transfer. We also collect activity data from your sessions on the platform, as described in the policy details section above.
Yes. After logging in, your account dashboard shows the personal details and linked payment methods currently on your account. For a broader record of data we hold, contact support through the help section and we will respond in line with this policy.
Open the account settings section after login. You can update most personal details directly from there. If a correction requires identity verification, the fields and instructions for that process are shown in the same section.
We do not sell your personal data. Where service providers support platform operations, they handle data under obligations consistent with this policy. Payment processors such as Nagad and Bank Transfer handle transaction data under their own separate policies.
Data is retained for the period needed to fulfil the purpose it was collected for, plus any additional period required by applicable record-keeping rules. You can ask our support team what retention period applies specifically to your account records.
You can review your records, request corrections, ask questions about data use and contact support with formal requests. The extent of these rights and how they apply to you depends on your local law and the eligible regions in which you access the service.