These terms form the agreement between you and 399bets when you open an account, place a wager or make a transaction through our platform. Reading them helps you understand exactly what we can do for you, what we ask of you, and how to raise a question if something is unclear. Access to our platform and its services depends on your local law and eligible region.
Account eligibility applies by region
Nagad and Bank Transfer covered
Support available via account dashboard
Updates notified before they take effect
POLICY SCOPE AND BASIS
How These Terms Apply to Your Account
When you create an account with us, you enter into a binding agreement governed by these terms. They apply to every action you take on our platform — browsing the game lobby, placing bets on live casino tables or sports markets, funding your account wallet via Nagad or Bank Transfer, and reaching out to our support team. We reserve the right to update these terms when operational, legal or regulatory circumstances require it. We will notify you of material changes before they take effect, and the updated version will be dated clearly on this page. Continued use of your account after the effective date of any change constitutes acceptance of the revised terms. If you disagree with an update, you may close your account at any time by contacting our support team through the channels listed in this document. Your eligibility to use 399bets depends on the laws of your local jurisdiction and the eligible regions we serve. We do not make representations about lawfulness in regions we cannot confirm. Transactions processed through Nagad or Bank Transfer are subject to the transaction rules stated in your account dashboard, not to any terms set by those payment providers on our behalf.
Nagad
Bank Transfer
Account Dashboard
Support Channel
Eligible Regions
WHAT IS COVERED
Where These Terms Apply and Where They Do Not
Not every aspect of your experience falls under this single document. Understanding the boundaries helps you know where to look when a specific question arises.
Account Access
These terms govern how you register, log in, verify your identity and manage your account credentials. The steps shown on the account page during registration are part of this agreement. Any restriction on access tied to your region is applied under these terms.
Transactions
Deposits and withdrawals processed through Nagad or Bank Transfer are covered here. The exact limits, verification fields and confirmation steps are displayed in your account dashboard at the time of each transaction — those displayed instructions form part of the agreement.
Site Content and Games
Game content supplied by studios such as CQ9, Pragmatic Play, JDB and PG Soft is delivered under their respective content licences. Our terms cover your access to that content through our platform; they do not extend to the internal rules of each game title.
Third-Party Services
Payment networks like Nagad operate under their own terms with you directly. We are not party to that relationship. Links from our platform to external sites are provided for your convenience; the content and policies of those external sites are outside the scope of this agreement.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under These Terms
These terms are not a one-way obligation. You hold specific practical rights under this agreement, and we are committed to making them easy to exercise. Your transaction history — every deposit, withdrawal and bet settled — is available after login in the account history section. If any personal detail on your account is incorrect, such as a name spelling or contact number, you can update it directly through the account settings page without needing to contact support first. For disputes about a settled wager or a transaction that does not match your records, you can raise a formal query via the support channel; we handle each query against the transaction record we hold. If you believe our terms have been applied incorrectly to your account, you may request a written explanation through the same support route. We keep a record of all such requests and their outcomes.
Review Your Records
Log in and open the account history section to see a full list of bets placed, deposits received and withdrawals processed. Each entry carries a date, amount and status so you can cross-check against your Nagad or Bank Transfer confirmation.
Correct Account Details
Go to account settings after login to update contact information, preferred payment method or notification preferences. Changes take effect immediately and are reflected in the next transaction you make.
Raise a Query
If a transaction or wager outcome does not match what these terms describe, submit a query through the support channel. Include the transaction reference shown in your account history to help us locate the record quickly.
Request a Terms Explanation
You may ask us to explain in plain language how a specific clause applies to your account. Send the request through our support form and we will respond with a written reply tied to the clause number you have identified.
REACH OUR POLICY TEAM
Contact Paths for Terms-Related Questions
If you have a question about how a clause applies to your account, or want to request a change or clarification, use any of the three contact paths below. Each route connects you to the same support team, so choose whichever fits how you are accessing the platform right now.
Account Support Form
Log in and open the support section to submit a written query about these terms. Your account number is attached automatically, which means our team can check your transaction and wager records without you needing to resend them.
Live Chat
Open the chat widget visible on the bottom-right of the screen after login. Use this for time-sensitive questions — for example, if a transaction processed through Nagad is not reflecting the terms as you understand them.
Email Support
For formal requests — such as a written explanation of a clause, a record of how a dispute was resolved, or a request to close your account under these terms — email our support address listed on the contact page. Responses are delivered to the email registered on your account.
HOW WE MANAGE THIS POLICY
Data, Security and Record Practices Under These Terms
Our commitment under these terms extends to how we store, protect and act on the information you provide when you open and use your account. Here is how each area is handled in practice.
Account Data and Retention
We retain your account data — including transaction records linked to Nagad or Bank Transfer — for the period required under the terms of this agreement. After your account is closed, we keep a minimum record set for the retention period stated in our privacy policy, then delete it.
Cookies and Session Handling
Our platform uses session cookies to keep you logged in during your visit and functional cookies to remember display preferences. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to access the account dashboard or complete a transaction.
Account Security Obligations
Under these terms, you are responsible for keeping your login credentials confidential. If you believe your account has been accessed without your knowledge, contact our support team immediately through the live chat or support form so we can place a temporary hold while we investigate.
Requesting Changes to Records
If you believe a record we hold about your account contains an error, you may submit a correction request through the support form. We will review the request against our transaction logs and respond in writing with the outcome, including any changes made.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often when someone reads through the terms for the first time. If your question is not covered here, the support form in your account is the fastest route to a direct answer.
Do these terms apply to me if I am in Bangladesh?
These terms apply to you if you are in an eligible region and your use of 399bets is lawful under local law. Eligibility depends on your local jurisdiction. We do not confirm legality in specific regions; please verify your local rules before opening an account.
What happens when 399bets updates these terms?
We publish the updated terms with a revised date before the changes take effect. You will receive a notification through the contact method registered on your account. Continuing to use your account after the effective date means you accept the updated version. You may close your account instead if you disagree.
How do I dispute a transaction that does not match these terms?
Open the account history section after login, find the transaction reference and submit it through the support form with a brief description of the discrepancy. We check the reference against our records and reply in writing. Nagad and Bank Transfer transactions both carry a reference you can use.
Can I request a copy of the terms that applied when I opened my account?
Yes. Send a request via the support form or the support email listed on the contact page. Include your account registration date. We keep archived versions of these terms and will send you the version that was active on the date you specify.
Are the game studios CQ9, Pragmatic Play, JDB and PG Soft bound by these terms?
No. Those studios supply game content to our platform under their own content licences. These terms govern your relationship with 399bets, not with the studios. If a game malfunction occurs, the dispute process is handled by us under these terms, not directly with the studio.
What should I do if I think my account was accessed without my permission?
Contact us immediately through the live chat or the support form. We can place a temporary hold on your account while we review the login records. Do not share your credentials with anyone; under these terms, you are responsible for activity carried out under your login until you report a potential breach.
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